London played host to this year’s BID International Quality Crown Convention, where professionals and business representatives from all around the world gathered to recognize each other’s achievements and successes of the year. In particular, the convention celebrated quality in business, and all award winners showed their commitment to criteria of the QC100 TQM model, which ensures customer satisfaction and efficient processes at every level of the business.

Among this year’s winners, Valeriya Seican of the National Opera and Ballet Theatre proudly accepted the International Quality Crown at the BID Quality Convention in London. The company has made huge strides this year as a leader in not only its own sector but also in Moldova, and the award came as the ideal way to celebrate the end of such a successful year.

Vibrant and bustling, the megalopolis of London is considered as one of the financial and cultural capitals of the world, next to New York. It is not only the largest city in the United Kingdom, but also Western Europe and the European Union, boasting a greater metropolitan population of approximately 14 million people. The city is a constant hive of activity, centuries of innovation and development can be seen in everything from the grandeur of the city’s architecture, to the carefully planned parks and green spaces. London is the perfect choice to host the BID awards and showcase leading businesses throughout the world.

Overlooking the River Thames and in view of many of the impressive landmarks of London, Valeriya Seican proudly stood before the international community present at the convention, sharing this years achievements and the plans and goals for the future of the company. Defiant in the face of the pressures of the current global economy, the National Opera and Ballet Theatre of the Republic of Moldova strives to excel every day in quality and creating a competitive edge. For this reason, National Opera and Ballet Theatre of the Republic of Moldova was named a winner of the 2012 BID International Quality Crown Award in London; a trophy which BID presents to those companies from around the world that best adhere to excellence and innovation in their practices, putting quality first at all levels of the organization.
Leaders of previously awarded companies in the BID community honored companies that constantly show creativity and drive in their respective sectors. Groupe Kantari is a leader in Moroccan fruit and vegetable exports. Company productivity accounts for over 80 percent of the total citrus fruit production in the region with 4000 hectares of citrus plantations and a storage capacity of 25000 tons. Hampden Estate, subsidiary of Everglades Farms Limited, is one of the oldest sugar plantations in Jamaica. The company product, Rum Fire, won the rum category of the prestigious 2012 International Wine and Spirits Competition, adding to the distinguished heritage of the Estate.

Innovation experts Karafin Insurance Company have paved the way to higher quality and improved service in the entire Irani insurance industry. Since becoming the first private insurance provider in the country less than 10 years ago, the company has gone from strength to strength, separating itself from the competition with innovative products and superior customer service.
Likewise receiving the honor was Nigeria’s fastest growing indigenous company of 2011, Sirius Group. This company is rising to the challenge of meeting the nation’s energy needs, all the while striving for customer satisfaction; and Cambodia’s first insurance company, COMINCO, continues its proud tradition of superior customer service and top of the range products.

The companies honored in London were recognized not only for their entrepreneurial achievements, but also for their dedication to continuous improvement and innovation, key concepts of the QC100 Total Quality Management Model. "Quality" seeks to increase customer satisfaction and optimize efficiency, thereby improving corporate bottom line. The model promotes an organizational culture of engagement and a proactive approach to improving processes. Each of the winning companies in London this year has proven the success that comes from following the QC100 TQM model, and serve as fantastic examples for other companies searching for a way forward in today’s rapidly changing business environment. In making customer satisfaction the highest measure of quality, BID award winners not only set the benchmark in their sectors but also contribute to the social and economic development of their countries and pave the way for world changing initiatives. A key example can be seen within National Opera and Ballet Theatre of the Republic of Moldova whose spirit of innovation and positive growth is essential in order to overcome and indeed thrive in the current global economic climate.

Commitment to Quality, one of the core requirements for winning a BID award, can be seen through the world-class companies previously honored with the BID International Quality Award. Companies which already share BID’s corporate image in their logo are present in more than 170 countries and include world-renowned names on the Fortune 500 list such as: Wal-Mart Stores (1) Indian Oil Corporation Limited (98) ; Korea Electric Power (271) ; Beijing COFCO Plaza Development (366) and CH2M Hill International Holdings BV (422). Other previous BID winners worthy of mention include Turner Construction (USA) ; Haki (Sweden) ; Ansaldo Energy (Italy) ; Zepter (Austria) ; RAO-Unified Energy Systems (Russia) ; Als & Cachou-TBWA (France) ; Tata Group (India) ; Plamex-Plantronics (USA) ; Dogus Holding A.S. (Tukey) ; Franklin Electric (USA and Mexico) ; QMS International from the United Kingdom, FSUE VO "Safety" (Russia) ; and Viking Line (Finland).

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